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Orderly Affairs

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Return and Refund Policy

At Orderly Affairs, our goal is to make this process as smooth and stress-free as possible for you. Below you’ll find everything you need to know about returns, shipping issues, and what to expect if something goes wrong. Your satisfaction is what we strive for.

At Orderly Affairs, our goal is to make this process as smooth and stress-free as possible for you. Below you’ll find everything you need to know about returns, shipping issues, and what to expect if something goes wrong. Your satisfaction is what we strive for.

🔁 Returns

If something’s not right, we’re here to help.

30-Day Returns

  • You have a full 30 days from the date you receive your order to request a return.
  • Email us at support@orderly-affairs.com with your order number on or before day 30. We’ll send you a short form and return instructions.
  • Once you’ve contacted us, you have 7 days from the date of your request to ship the item back. Returns shipped after that window may not be accepted.

Return Shipping

  • Return shipping is arranged and paid for by the buyer. We recommend a trackable method, since we can’t refund a package that doesn’t reach us.
  • Outbound shipping costs (even if shipping was free) are not refundable and will be deducted from the refund.
  • Please do not refuse delivery or “return to sender.” These are not accepted and incur carrier fees that we cannot absorb.

Condition Requirements

To qualify for a full refund, items must be returned:

  • Unused, and in new, fully working condition
  • With the original file and folder packing seals intact
  • In the original packaging, with all included components, inserts, labels, and accessories

Items that arrive used, damaged, incomplete, or without their original packaging may be refused or refunded at a reduced amount at our discretion.

Refunds

  • Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method.

Damaged or Defective Items

  • If your item arrives damaged or defective, please let us know within 7 days of delivery. We’ll send a replacement part or product right away, at no cost to you.

📧 Email support@orderly-affairs.com with your order number and photos (if possible).

🚚 Shipping, Coupons, & Other Policies

We do our best to get your order right and deliver it quickly. Here’s what else you should know:

  • If we made a mistake, rest assured, we’ll make it right.
  • If your box is lost in transit, we’ll work with you and the carrier to track it down.
  • If an error was due to incorrect address entry, package theft, or delivery issues outside our control, we may not be able to replace the item.

Coupons

  • Promo codes are only valid during active promotions. We don’t offer price adjustments.
  • Be sure to enter any discount codes at checkout. We can’t retroactively apply or refund discounts.

Duplicate Orders or Cancellations

If you accidentally place a duplicate order or need to cancel, contact us immediately. We will cancel the order if it hasn’t shipped yet. If it has already shipped, please follow the return process above.

Damaged Packages

  • If your box arrives damaged, contact us within 7 days. Keep all original packaging so we can file a claim if needed. We’ll replace the item as soon as possible.

💬 Need Help?

We care deeply about providing world-class customer service. We’re a small team doing big things, and we appreciate your patience and kindness.